Concert FAQ

Your ticket gets you entry to the show. Tickets are non-transferrable. On the day of the show, please arrive with an ID that matches the name on the order.  Draft, cans, and merchandise are sold separately. Please note there is no re-entry for Summer Stage Shows

Kids 5 and under get free admission. Unless otherwise specified, shows are all ages but anyone under 18 must be accompanied by a parent or guardian.

Service dogs only.

THBC Western Mass is ADA accessible. Please contact a member of our crew for assistance regarding the location of accessible seating.

Our THBC Crew and security personnel are here to help! Please let us know how we can assist you.

On-Site Parking Passes are available to purchase with your ticket for $25 plus taxes and fees.

• Limited quantities available

• Each pass is valid for 1 vehicle

• If you are bringing multiple vehicles, you must purchase a pass for each

FREE parking with shuttle service to the venue is available at Yankee Candle Village.

Lots open at 5pm and close 90 minutes after the show. Shuttle service will be provided to and from the satellite lot while lots are open. 

ADA/Handicap parking is available in both lots and an ADA accessible shuttle will be available for guests in the satellite lot needing accommodation . Please notify a parking attendant upon your arrival.

RV’s of any kind ARE NOT allowed in any parking lot.

Tailgating is not permitted. 

DO NOT park on the side of the road or walk to THBC Western Mass.

Please stay in your vehicle while waiting to enter the parking area. There will be a designated rideshare drop-off area.

Delicious THBC pizza will be available to purchase in the taproom. There will also be several food trucks available during Summer Stage Shows.

There is no draft limit at our shows. We encourage all guests to consume our beverages responsibly and we reserve the right to refuse service to anyone appearing intoxicated.

Ticket-holders may pre-purchase canned beer that day, and we will hold it for you in our cooler for collection after the show. If you would like to order cans to go, please do so between 10:00 AM - 8:00 PM, and in the order Instructions write “Concert”. This will enable us to pack your cans prior to the event and make for a speedy pick-up after it.

Please note that pick-up will not occur before the show for ticket holders. Also please note that the "pick-up time" during checkout will be irrelevant given this special circumstance.

Parking lots and doors will open promptly at 5pm. Please do not arrive prior to this time as you will be turned away. The entrance to the Summer Stage is on the northside of our building near the “Cans To Go” pick-up area. To enter the show, you'll need your ticket order confirmation,(digital or physical OK) and an ID/s that matches the name/s on the order.  Please have this ready in the queue.

Yes. The bar and pizza will end service at 3:00pm but the taproom will remain open until 3:30pm.

Due to artist soundchecks, our outdoor patio may be closed off to guests.

Coolers and/or backpacks are not permitted on campus during concerts. We ask that you please limit your belongings to a small handbag. 

No outside food or beverage is allowed.

Yes! We have a limited quantity of Adirondack and picnic tables available. We recommend bringing your own chair/blanket if you don’t plan on standing for the show. Please be considerate of other guests and place chairs/blankets towards the outer edges of the concert venue as the area directly in front of the stage is standing room only.

Please be advised that Tree House reserves the right to check chairs and blankets at our bag check.

Yes. We have an area in front of the stage open to all guests needing assistance. When you arrive at the taproom, use our free ADA shuttle to get to the field.

VIP packages are sold through a third party in cooperation with the artists. Tree House my not be able to answer questions pertaining to these programs and we suggest reaching out to those parties directly.

No umbrellas of any kind, please. We want to provide an unobstructed view of the stage for all guests.

Tree House Summer Stage is an outdoor venue and our events are RAIN OR SHINE. Please plan accordingly.

If severe weather threatens the area, we will evacuate the premises until such a time when it is safe for the show to continue. In the case of a weather-related evacuation: we will make on-site announcements, contact ticket holders via email, and post on our social media.

When guests arrive at the venue, they will be given a colored wristband that will dictate which location they will go to in the event of a weather emergency. Please follow staff instructions.

Blue - Taproom

Green - Theater

Orange - Julius Room

Purple - Haze Room

Please note that we are required by law to evacuate the campus if lightning strikes nearby, even if the storm has not yet touched down in the immediate vicinity and the weather appears to be clear.